Privacy Policy

We collect the following types of information:

• Account information: Name, email address, phone number, date of birth
• Address information: Delivery and billing addresses
• Transaction data: Orders, payment method type (not card numbers), transaction IDs
• Usage data: Pages visited, search queries, products viewed, time spent
• Device information: IP address, browser type, operating system

We use your data to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Personalise your shopping experience and recommendations
• Improve our platform and customer service
• Send promotional emails (you can unsubscribe at any time)
• Detect and prevent fraud
• Comply with legal obligations

We do not sell your personal data. We may share it with:

• Delivery partners: To fulfil and track your orders
• Payment processors: eSewa, Khalti (under their own privacy policies)
• Cloud service providers: For hosting and data storage
• Legal authorities: When required by law

We use cookies and similar tracking technologies to remember your preferences, analyse site traffic, and personalise content. You can control cookie settings in your browser, but disabling cookies may affect site functionality.

We implement industry-standard security measures including HTTPS encryption, secure servers, and access controls to protect your data. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@onlinesathi.com.

Our Platform is not intended for children under 13. We do not knowingly collect data from anyone under 13. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our Platform. Continued use of the Platform after changes constitutes acceptance.

For privacy-related questions, email privacy@onlinesathi.com or write to us at Online Sathi, Kathmandu, Nepal.